The aim of this course is to provide staff in managerial roles with an opportunity to reflect on their role and to assess areas that might need further development. This will enable you to become more resilient to deal with the challenging and ever-changing environment of General Practice, and to support those under your management to achieve Practice objectives. This is an ideal course for practice staff in supervisory or managerial roles including managers, supervisors, office managers, admin staff that are looking to reflect on their working practices

Key areas of programme

 Evolving nature of General Practice
o Pressures and challenges
o New ways of working
 Personal effectiveness
o Communication
 Written, verbal, electronic
 Meeting management
 Presentations
o Time management
 Only 24hrs in 1 day
 Too much to fit in 1 day
 Work/life balance
 Time for a break!
 Manage multiple demands effectively
 Set the tone for yourself and your staff
o Stress management
 Identify triggers
 Keep stress at bay
 Interpersonal and relationship building
o Confidence and assertiveness
o Dealing with conflict positively
o Moving through the ranks
o Managing clinicians
o Networking, be known!
 Making the best of your staff
o Delegation
o Empowerment
o Motivation
o Setting a positive practice
 Action plan

Target Audience: Any Practice staff - Practice Managers, Reception Managers, Team Leaders, Nurses, General practitioners.

Find out more here.

Event Details

Event DateJune 12, 2018 Event Time9:30 am - 4:30 pm Event Location

The Chamber of Commerce
75 Harborne Road
B15 3DH


The Ambassadors are a collective of business people in the Sandwell area with the aim of supporting the Sandwell Business Community.

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